Responsible Gaming at 299bdt
We believe gambling should always be enjoyable and within your control. 299bdt provides practical tools, clear guidance, and compassionate support to help every player in Bangladesh make informed, responsible choices — every session, every day.
What responsible gaming means at 299bdt and why it matters.
At 299bdt, responsible gaming is not a compliance checkbox — it is a core part of how we operate. We want every player in Bangladesh, whether in Dhaka, Chittagong, Sylhet, or anywhere else across the country, to enjoy 299bdt as a form of entertainment rather than a source of financial stress or personal hardship.
Gambling carries an inherent risk of loss, and for a small number of people it can become problematic. 299bdt takes this seriously. We have designed our platform with a range of player-protection tools that put you in control of your own gambling activity. We also train our support team to recognise the early signs of problem gambling and to respond with care and without judgment.
This page explains the tools available to you, how to recognise when gambling may be becoming a problem, and where to turn for help. Please read it carefully and make use of the tools described — they are there for your benefit.
Remember: Gambling at 299bdt should be fun. It is a form of entertainment — not a strategy for making money, solving financial problems, or recovering previous losses. Always gamble with money you can afford to lose.
Six tools built into 299bdt to help you stay in control of your gambling.
Deposit Limits
Set a maximum amount you are willing to deposit over a daily, weekly, or monthly period. Once your chosen limit is reached, 299bdt will block further deposits until the limit period resets. You can set or reduce your deposit limit at any time with immediate effect. Increasing a deposit limit requires a 48-hour cooling-off period before the change takes effect — this gives you time to reconsider.
Session Time Limits
Define the maximum length of a single gaming session on 299bdt. When your session limit expires, you will receive an on-screen notification and the option to either continue (if you have not reached a loss limit) or end the session. You can also enable a periodic reminder that shows how long you have been playing during the current session, helping you stay aware of time spent on the platform.
Loss Limits
Set a cap on the total net losses you are prepared to accept within a daily, weekly, or monthly period. Once you reach your chosen loss limit, your access to real-money wagering will be suspended for the remainder of that period. Like deposit limits, loss limits can be reduced immediately but increases require a 48-hour cooling-off period.
Time-Out (Short Break)
If you feel you need a short break from gambling but do not want to close your account permanently, the 299bdt time-out feature lets you pause your account for a defined period — from 24 hours up to 6 weeks. During a time-out, you cannot log in, deposit, or place bets. The time-out cannot be cancelled early, so choose your duration carefully. You can still access account history and contact support during a time-out.
Self-Exclusion
Self-exclusion is a longer-term measure for players who feel they need to step away from gambling entirely. At 299bdt, you can self-exclude for periods of 6 months, 1 year, 3 years, or permanently. During self-exclusion, your account is suspended, you will not receive any promotional communications from 299bdt, and you will not be permitted to open a new account. If you attempt to re-register during a self-exclusion period, 299bdt will close the new account. To request self-exclusion, contact the 299bdt support team via the email address shown at the bottom of this page.
Reality Check Notifications
Enable reality check alerts to receive regular on-screen pop-ups showing you a summary of your current session: how long you have been playing, your net session result (wins minus losses), and the total amount wagered. These alerts appear at intervals you choose — every 15, 30, or 60 minutes — and are designed to prevent the kind of immersive play that can cause players to lose track of time and money.
Setting up player protection tools on your 299bdt account takes less than two minutes.
Log In to Your Account
Access your 299bdt account using your registered username and password via the 299bdt Login page.
Go to Account Settings
Tap the account icon in the top corner of your screen, then select "Responsible Gaming" from the settings menu.
Choose Your Tool
Select the protection tool you want to activate — deposit limit, session time limit, loss limit, time-out, or self-exclusion — and enter your chosen parameters.
Confirm the Change
Review the settings and confirm. Restrictions take effect immediately. Increases or removals are subject to the 48-hour cooling-off period where specified.
Need Help? Contact Support
If you have difficulty activating any tool, or wish to request self-exclusion directly, contact the 299bdt support team. Details are at the bottom of this page.
Gambling becomes a problem when it is no longer just entertainment. These are some warning signs to watch for.
Do you find yourself gambling with money set aside for essential expenses — rent, utilities, food, or school fees for your family?
Do you chase losses — continuing to play in an attempt to win back money you have already lost, rather than accepting the result and stopping?
Have you ever lied to family members or friends about how much time or money you spend gambling?
Do you feel restless, irritable, or anxious when you are not able to gamble, or when you try to cut down?
Has gambling negatively affected your work, studies, personal relationships, or mental well-being?
Do you need to gamble with increasingly larger amounts of money to feel the same level of excitement?
Have you ever borrowed money, sold possessions, or considered other means of obtaining funds specifically to gamble?
If you answered yes to two or more of the above questions, it may be time to take a closer look at your gambling habits. Use the player protection tools described on this page, and consider reaching out to the 299bdt support team or an independent counselling organisation for guidance. Asking for help is a sign of strength, not weakness.
299bdt takes the protection of individuals under 21 very seriously.
299bdt strictly prohibits anyone under the age of 21 from opening an account or participating in any gambling activity on the platform. During registration, all users are required to confirm they are at least 21 years of age, and identity verification checks are used to enforce this requirement. If 299bdt has reasonable grounds to suspect that a user is under 21, the account will be suspended pending age verification and any winnings may be withheld pending the outcome of that review.
If you share a device with younger family members — children or teenagers — we strongly recommend taking the following precautions to prevent accidental or deliberate access to 299bdt:
- Always log out of your 299bdt account when you finish a session on a shared device.
- Do not save your 299bdt login credentials in a browser that is accessible to minors.
- Use device-level parental control software to restrict access to gambling-related websites on shared phones and tablets.
- Keep your 299bdt password confidential and change it immediately if you suspect it has been shared or discovered.
If you believe that a minor has been using your 299bdt account or has otherwise accessed the platform, please contact support immediately so that appropriate action can be taken without delay.
You are not alone. Help is available — from 299bdt and from independent organisations.
Contact 299bdt Support
If you are concerned about your own gambling, or about someone close to you, the 299bdt responsible gaming team is available to help. We can assist you in setting up protection tools, processing a self-exclusion request, or simply talking through your options. All enquiries are handled with complete confidentiality and without judgment.
Reach us by email — not as a clickable link, for your security:
[email protected]For players who feel they need guidance beyond what 299bdt can provide, independent counselling and support services are available. Speaking to a trained counsellor who specialises in problem gambling can be a constructive first step toward regaining control. These services are confidential, non-judgmental, and available to anyone — you do not need to have reached crisis point before seeking help.
299bdt encourages all players who are concerned about their gambling behaviour to proactively seek information from trusted mental health and addiction support organisations. Your well-being is more important than any game.
A note for Bangladesh players: If you or someone you know is struggling with gambling-related issues, please speak to a qualified mental health professional or counsellor. Your primary care physician can refer you to appropriate services in your city, whether in Dhaka, Chittagong, Rajshahi, Sylhet, or elsewhere across Bangladesh.
The specific commitments 299bdt makes to uphold responsible gaming standards across the platform.
- We will never market gambling to individuals who are under 21 years of age or who have self-excluded from 299bdt.
- We will never portray gambling as a reliable means of generating income or solving financial difficulties in any promotional material.
- We will provide clear and accurate information about the odds and house edge for all games available on the platform.
- We will train customer support staff to identify and sensitively respond to signs of problem gambling during player interactions.
- We will process all self-exclusion requests within 24 hours of receipt and will not attempt to re-engage excluded players with promotional offers.
- We will regularly review our responsible gaming tools and policies to ensure they remain effective and reflect current best practice in player protection.
- We will provide this Responsible Gaming page in a prominent, accessible location on the 299bdt website and will not hide or obscure it behind difficult-to-navigate menus.
- We will not offer bonuses or promotions that carry wagering requirements so excessive that they constitute an unfair trap for players experiencing financial difficulty.
- We will not knowingly permit a self-excluded player to open a new 299bdt account, and will close any account identified as belonging to a self-excluded individual.
- We will not use deceptive design patterns — sometimes called "dark patterns" — to discourage players from setting limits or requesting self-exclusion.
- We will not discriminate against players who make use of responsible gaming tools or request self-exclusion — these tools are a right, not a privilege.
Play Smart, Play Responsibly
Ready to enjoy 299bdt with your limits set? Browse our games, check the FAQ for quick answers, or log in to configure your responsible gaming preferences right now.
21+ only. Gambling can be addictive — please play responsibly.