Privacy Policy – 299bdt

When you create a 299bdt account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, residential address (including division — whether Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar), mobile phone number, and email address. If you undergo identity verification, we additionally collect copies of your government-issued photo identification (such as your National Identity Card or passport) and proof-of-address documentation.

The following data categories are collected at registration or during ongoing account management:

To process deposits and withdrawals, 299bdt collects information about the payment methods you use. For bKash and Nagad mobile wallets, this includes your registered wallet number. For bank cards, this includes the card number (stored in a tokenised format only — we never store full card numbers in plain text), card expiry date, and billing name. For bank transfers, this includes your account name and bank account number.

We also maintain a complete record of all financial transactions conducted through your 299bdt account, including the date, time, amount in BDT (৳), transaction type (deposit, withdrawal, bonus credit, wager, win), and the payment method used. This transaction history is necessary for account management, dispute resolution, and regulatory compliance.

299bdt records detailed logs of all gameplay activity on the platform. This includes the games played, bet amounts, win and loss outcomes, session durations, and the device and browser used. Gaming activity data is used to personalise your experience, calculate bonus eligibility, detect irregular betting patterns that may indicate problem gambling or bonus abuse, and resolve any disputes about game outcomes.

When you access the 299bdt platform, our servers automatically collect certain technical information about your device and connection. This includes your IP address, device type and operating system, browser type and version, screen resolution, time zone setting, and the pages within the platform that you visit and the duration of those visits. This data is used for security monitoring, fraud prevention, and platform performance optimisation.

299bdt uses cookies and similar tracking technologies on the platform. Full details of how cookies are used are set out in the Cookies section of this policy below.

If you contact 299bdt customer support via live chat or email, we retain records of those communications including the content of your messages and the date and time of the exchange. This data is used to resolve your query, train support staff, and maintain a record of any commitments or undertakings made during the course of the communication.

The primary use of your personal data is to operate the 299bdt platform and deliver the services you have requested. This encompasses creating and managing your account, processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels, calculating and crediting bonuses, settling game outcomes, and providing customer support. Without this processing, 299bdt cannot provide its services to you.

299bdt is required to verify the identity of its members to prevent underage gambling, money laundering, and fraud. Your identity and payment data is used to confirm that you are who you say you are, that you are aged 21 or above, and that your payment methods are registered in your own name. Where suspicious activity is detected — for example, multiple accounts linked to the same device or payment method — 299bdt may conduct additional checks and may share relevant data with law enforcement or financial intelligence authorities as required by applicable law.

299bdt uses your gaming activity data to monitor for signs of problem gambling behaviour, including extended session durations, escalating bet sizes, or patterns of chasing losses. Where such indicators are detected, 299bdt may proactively contact you to offer responsible gaming tools, or may apply account restrictions in the interest of player welfare. This processing is conducted in the legitimate interest of protecting vulnerable players.

With your consent, 299bdt may use your contact details and gameplay history to send you personalised promotional offers, bonus notifications, and information about new games or features that may be of interest to you. Marketing communications are sent via email and SMS to the contact details registered on your account. You may withdraw your consent at any time by updating your preferences in account settings or by contacting support.

299bdt does not share your contact details with third-party marketers for their own promotional campaigns.

299bdt processes and retains certain personal data to comply with legal obligations, including anti-money laundering regulations, record-keeping requirements, and responses to lawful requests from regulatory authorities or law enforcement agencies. Where we are legally required to disclose personal data to a government body or court, we will do so and will notify you where we are permitted to do so by law.

299bdt shares personal data with carefully selected third-party service providers who assist in delivering the platform. These providers are contractually prohibited from using your data for any purpose beyond the specific service they provide to 299bdt and are required to implement appropriate data security measures. Categories of third-party providers who may receive your data include:

• Payment processors — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — to facilitate deposits and withdrawals.
• Identity verification providers who process your photo ID and supporting documents to confirm your identity and age.
• Game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — who require certain technical data (such as player session tokens) to deliver their games within the 299bdt platform.
• Cloud infrastructure and server hosting providers who store platform data on behalf of 299bdt.
• Customer support software providers who facilitate the live chat and email support functions.
• Analytics providers who help 299bdt understand how the platform is used, in order to improve it. Analytics data is processed in aggregated or pseudonymised form wherever possible.

299bdt may disclose your personal data to financial intelligence units, tax authorities, police, courts, or other regulatory bodies where required to do so by applicable law or in response to a valid legal order. In such cases, 299bdt discloses only the minimum data required to satisfy the legal obligation and will notify you of the disclosure where legally permitted to do so.

Cookies are small text files placed on your device when you access a website. 299bdt uses the following categories of cookies on its platform:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in to your 299bdt account, security tokens that prevent cross-site request forgery, and load-balancing cookies that route your requests to the correct server. Essential cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: Used to remember your preferences, such as your preferred language setting or your most recently played games, so that you do not need to re-enter this information on each visit.
• Analytics cookies: Used to collect aggregated information about how players use the 299bdt platform — for example, which pages are visited most frequently and where users typically exit the site. This data helps 299bdt improve the platform. Analytics cookies do not identify you personally.
• Marketing cookies: Used with your consent to deliver personalised promotional content within the platform based on your gameplay history and browsing behaviour. Marketing cookies are only set where you have provided valid consent.

You may manage your cookie preferences through your browser settings. Note that disabling essential cookies will impair your ability to use the 299bdt platform.

To exercise any of the rights listed above, please contact the 299bdt data team by emailing the address listed in the footer of this page. Please provide sufficient information to allow us to identify your account and understand the nature of your request. 299bdt will respond to all valid data rights requests within 30 calendar days. In complex cases where an extension is required, we will notify you within the initial 30-day period and provide a revised response date.

There is no charge for submitting a data rights request. However, where requests are manifestly unfounded, excessive, or repetitive, 299bdt reserves the right to charge a reasonable administrative fee or decline to act on the request, providing written reasons in either case.

299bdt retains personal data only for as long as necessary to fulfil the purpose for which it was collected and to comply with applicable legal and regulatory obligations. The following general retention periods apply:

• Active account data is retained for the duration of your account and for a minimum of five years following account closure, in compliance with anti-money laundering record-keeping obligations.
• Transaction records are retained for a minimum of five years from the date of each transaction.
• Identity verification documents are retained for five years following the completion of the verification check or account closure, whichever is later.
• Customer support communications are retained for two years from the date of the relevant interaction.
• Marketing consent records are retained for the duration of your account and for one year following withdrawal of consent, to demonstrate compliance with consent obligations.

Following the expiry of the applicable retention period, personal data is either securely deleted or irreversibly anonymised so that it can no longer be linked to an individual.

299bdt implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 299bdt platform.
• Encrypted storage of sensitive data fields including passwords (stored as salted hashes only — never in plain text) and payment card numbers (tokenised).
• Role-based access controls ensuring that only authorised 299bdt personnel can access personal data, and only to the extent required for their job function.
• Regular security assessments and vulnerability testing of the platform infrastructure.
• Two-factor authentication available for all 299bdt accounts to protect against unauthorised login.
• Incident response procedures to detect, contain, and report any personal data breach in a timely manner.

While 299bdt takes data security seriously and maintains robust protections, no online platform can guarantee absolute security. You play an important role in keeping your account safe by using a strong, unique password and not sharing your login credentials with anyone.

299bdt reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, platform functionality, or data processing practices. When material changes are made, 299bdt will notify active account holders via email and/or a prominent notice on the platform prior to the changes taking effect. The "last updated" date at the top of this page will be revised whenever changes are made.

Your continued use of the 299bdt platform following notification of a policy update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so that you remain informed about how your data is being handled. If you do not agree to a material change in this policy, you should cease using the platform and contact support to close your account.

If you have any questions about this Privacy Policy, wish to exercise a data rights request, or believe that 299bdt has handled your personal data in a manner inconsistent with this policy, please contact the 299bdt data team at the email address shown in the footer of this page. We take all privacy concerns seriously and will respond promptly.

Email: [email protected] (plain text — not a clickable link)